Question 1

Where is the salon located?

Accepted Answer

Lively Hands is located in Forest Hill, Tx.

Question 2

What are your business hours?

Accepted Answer

Lively Hands can be contacted via phone call, text, or email Monday- Saturday 8am-6pm. Service hours vary. Please visit website to see availability.

Question 3

How much do you charge?

Accepted Answer

Prices vary depending on service. Please visit website for our pricing menu.

Question 4

Is a deposit required?

Accepted Answer

Yes, a nonrefundable deposit is required. It will go towards service total or forfeited if appointment is cancelled. Deposits will also go toward rescheduling within 30 days of booking. After 30 days deposit will be forfeited and a new booking will be acceptable.

Question 5

What if I am running late to my appointment?

Accepted Answer

Please be courteous and advise stylist as soon as possible. If you are more than 30 minutes late your appointment will need to be rescheduled. Deposit will be forfeited.

Question 6

What is the cancellation policy?

Accepted Answer

We ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, we will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.”

Question 7

Do you accept walk-ins?

Accepted Answer

Unfortunately not at this time. All services are by appointment only.

Question 8

How far in advance should I book?

Accepted Answer

3 weeks in advance in recommended.

Question 9

Is a tip required?

Accepted Answer

No, tips are not a requirement, but very appreciated.

Question 10

What forms of payment is accepted?

Accepted Answer

All major credit card types, Square, PayPal, Venmo, Zelle, Apple Pay, and Cash App.

Question 11

Can I connect with you via social media?

Accepted Answer

Yes! Please do. There you will find updated pictures and some of yourself.

Question 12

What are your social media handles?

Accepted Answer

@livelyhands on all platforms

Question 13

Can I reach you via social media?

Accepted Answer

Direct Messages are not monitored, the proper way to reach me for a quick response text/call 8177540012 or email livelyhands@yahoo.com.

Question 14

Covid Policies

Accepted Answer

•All services are appointment ONLY. 
•text me when you arrive and I will text you when I’m prepared for you to come in
•Upon arrival at the salon please wear your mask before entering salon. (If you do not have a mask we do have masks for $5) 
•If I am not yet ready for you please be willing and prepared to wait in your vehicle. This will ensure previous clients are out of my space and my area is sanitized in between clients. 
•No room for more than 1 extra guest
•Sanitizer is available. 
•If you or anyone in your home is ill please reschedule your appointment.

Question 15

Accessability Statement

Accepted Answer

Lively Hands is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst Lively Hands strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator Vivian at livelyhands@gmail.com. Your feedback will help us make improvements.

Frequently Asked Questions